IKL Knowledge

Guest Sat Super 6 Focus Areas Xxxxxxxxxxx IKL: Our super 6. Key focus areas Xxxxxxx Xxxxxxxxxxxx I am likely to recommend this IKL to a friend or relative (Net Promoter Score)

TEAM

Your Score:

Period & Date:

Target

45%

I will revisit Innkeepers Lodge

61% 58%

• Xxxxxxxxx Overall satisfied with my stay at this Innkeepers Lodge

Your Score:

Your Score:

Target

Target

1 - Reservation

56%

2 - Check In

60%

I found it easy to make my reservation

The team were warm and welcoming I was able to check in efficiently

I had all of the info related to my stay prior to arrival

The team gave me all the info I needed for my stay

3 - The Room

48%

4 - The Bathroom

46%

The room was clean The room was well maintained My bed was comfortable Overall I was satisfied with my room

The bathroom was clean The bathroom was well maintained The bathroom was adequately stocked Overall I was satisfied with the shower Overall I was satisfied with the bathroom

My pillows were comfortable

5 - Breakfast

51%

6 - The Team

53%

Overall I was satisfied with the breakfast

The team were obviousley enjoying their jobs I was satisfied with the hospitality I recieved from the team throughout my stay

The server interaction met my needs

The buffet breakfast was attractively presented and well stocked The buffet breakfast was fresh

The team were responsive to my needs

9

Innkeeper’s Lodge

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