IKL Knowledge

Opera Reservations Process Manual

2015

Guests In House Processes

5.2

Extend a Stay for a Checked In Guest

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From the dashboard, select the guest who wants to extend their stay and check availability

• • • •

Select CHANGE RESERVATION

Amend the no of nights in the booking to the new departure date Check the rates for the additional nights and take payment from the guest OPTIONS > BILLING > PAYMENT and post the correct amount for the additional night(s) and cooked breakfasts

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CLOSE the Billing screen

Note you can only follow this process if the guest is paying his own account. Third Party Authorisation Forms, reservations which are being billed back (e.g. Gift Experience Stays and reservations with vPayment cards cannot be extended, without appropriate authorisation)

Room Move a Checked in Guest

5.3

• • • • •

From the dashboard, select the guest you want to room move

GO TO Options ROOM MOVE

Select the new room [OK]

Change Room Status – amend to Dirty as default

5.4

Room Move a Checked in Guest when fully booked

• •

From the dashboard, go to ROOM PLAN

Select the guest who is allocated to the room you want to move and DRAG their booking to a PM Room no

• • • •

[YES] to room move screen prompt [YES] to confirm the RT Change

Change the room status for the room to either Clean or Dirty [OK] to confirm the move. You can now room move the other guest

Important – do this process quickly as by moving the guest to a PM room, there is a risk you will receive another booking!!

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[YES] to confirm the RT Change

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Innkeeper’s Lodge

Opera Process Manual