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Opera Reservations Process Manual

2015

Opera Process Manual 2015

10.2 Supporting Notes for Daily Tasks Checklist

Management and Reporting

10.2

Supporting Notes for Daily Tasks Checklist

AM Tasks  Check handover diary and  action as appropriate 

This should cover any relevant information but the list below  will give you some ideas of key things that should be noted  each night in the diary:   No shows ‐ using the No Show report from the End of  Day process. – email CRO and advise whether the  charge should be taken or if the guest was a late  arrival and you have taken the room revenue   Any guest complaints from that day   Any updates or news that needs to be passed onto  the team for the next day   Any orders placed or needing to be placed   Guest requests 

 Any follow‐up telephone calls to be made   Maintenance issues or Out of Order Rooms 

Print Reports 

‐ Breakfast Report 

 Identify guests on cooked breakfast packages 

‐ Arrivals Report 

 Check all bookings are guaranteed, print any CC  Authorisation forms, chase any non guaranteed  bookings or rooming lists. Ensure you are familiar with  the payment method for any group arrivals. Refresh  the arrivals report regularly and identify new  bookings/requests and action throughout the day   Check for special requests e.g. cots/sofa beds. If  unsure of the no of guests for booking.com, check  with CRO or ring the guest    Check keys have been returned and rooms have been  vacated, or contact guest after 12 Noon if they  haven’t vacated   Only allocate rooms with special requests as best  practice   Change the rooms from dirty to clean in Opera as they  are cleaned  Opera Process Manual 2015  File ready for guest arrival   MUST be checked in on arrival and not later that night   Ensure the payment method matches exactly that  payment used   Policy is rooms need to be paid for on arrival   Ensure personal information is captured accurately  and after the guest has gone to the room – update  the profiles in Opera, e.g. if there was no address,  name changes etc.   Ensure all arrivals are actually checked into the  system   Run the DASH07 Posting Journal by Cashier Report  and check all payments which are showing on the  report have been processed via your PDQ 

‐ Housekeeping  Reports 

‐ Departures Report 

Allocate Rooms 

Room Status 

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Print Registration Cards  Check in guests as they  arrive 

End of Day 

10.3 Key Reports and Troubleshooting  From the Dashboard, select GO TO REPORTS   There are 8 reports which are used frequently 

CONTINUED

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Innkeeper’s Lodge

Opera Process Manual