IKL Knowledge

Opera Reservations Process Manual

2015

Management and Reporting

10.4

Looking up Activity on a booking •

Locate the booking from the Dashboard

• •

GO TO OPTIONS

CHANGES – this shows all the details of when the booking was first made, and what has happened since then

10.5

The Phone Book (Shift F7) The phone book is a good way to store local numbers e.g. frequently requested numbers for guests or numbers the FOH team require regularly. Compile the categories you want to store numbers for e.g. o Local Alternative Lodges (In case of outbooks) o IKL Contacts including nearest IKLs o TRANSPORTATION Close down the Dashboard and SHIFT+F7 to Open The Phone Book •

• •

To Add NEW Categories: o

Ensure the cursor is in the left hand side of the screen

o o o o o

NEW

Type in the name of the category e.g. LODGES Type in short description e.g. Local Competitor Lodges

OK

Repeat for next category

•

To add contact names and numbers into the category, do the following: o Select the Category you want to add items into o Select a line on the right hand side [NEW] o Enter the full name of the contact o Enter the phone no o Add a brief description only if required

59

Innkeeper’s Lodge

Opera Process Manual