IKL Knowledge

2015 Opera Process Manual 2015

Opera Reservations Process Manual

11 Module Overview for GMs

11. Module Overview for GMs

Use this table of contents, together with the TM Induction Manuals to cover off the necessary topics of Opera training for new team members U e this table of contents, together with the TM Induction Manuals t cover off the  necessary topics of Opera training for n w team members 

Module Overview for GMs

Dashboard Navigation   Intro to the Opera System and the Dashboard Screens 

Reservations Module 1    Learn how to checking availability on Dashboard and using CTRL F2   Making a reservation as a Walk in or in advance   Amend a reservation, whether a date or room type.   Look up a reservation    Cancel a reservation and the reasons and cancellation policies   Learn how to add special requests such as Make Sofa Bed, and Twin set up for  Zip rooms   Understand the lamps which appear on a reservations   How to send a confirmation Email to a guest either at the end of a reservation or  on request  Reservations Module 2   Create an Add on to a reservation   How to split a reservation of more than one room and create a party reservation   How to update the rate to charge on a booking   To change the different number of sleepers on different nights throughout a  reservation   Exclude cooked breakfast for one or more of the booking party in a reservation   Understand the Innkeeper’s Lodge Group Booking reservation process  How to handle a group reservations sale at Lodge 

Profiles Module 1   Search for an existing profile   Switch a profile on booking   Making a new complete profile   Adding a company profile to the booking 

Check In Module 1   Allocating room numbers to reservations and accommodating special room  requests on day of arrival   Check in a guest who has not pre paid.    Check in a guest who had pre paid 

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Innkeeper’s Lodge

Opera Process Manual