IKL Knowledge

Policies & Procedures

FIRE HEALTH & SAFETY

CONTENTS

Fire, Health & Safety

1 2 3 4 5 6 7 8 9

Accident and Incident Reporting Hotel Specific Due Diligence Risk Assessments Night Porter / Night Cover Safety Audits Fire Evacuations

Fire procedure for guests with disabilities Keeping an up to date list of in house guests First Aid Guest Illness / Medication Norovirus Death of hotel guest

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39

Fire Alarm Failure Electrical Failure Boiler Failure Water Contamination / Failure Telecom / Wi-Fi Failure Lift Failure – Passenger Lifts

Lodge & Room Security

Lodge Security – Including contractors & show-a-rounds Rooms Keys / Missing or lost keys / Master keys Theft of Guest / Hotel Property Left Luggage Policy / Lost Property Armed Robbery Do not Disturb Policy Entering a room to be serviced by housekeeping

Entering a room at a guests request Refused access to guest bedrooms Untidy rooms that cannot be serviced Bed Bugs

Dirty / Soiled rooms Body Fluid Spillage

Guest & Team Policies

Inappropriate room use (Prostitution / Drug taking) Group Bookings / Acceptable Guest Behaviour / Disruption Violence / Fighting / Alleged Rape / Domestic Violence / Racial Abuse Kidnap / Bomb Threats Safety of Laundry Trolleys Cot Safety Pets Handy Man

3

Innkeeper’s Lodge

Policies & Procedures Guide