IKL Knowledge

Policies & Procedures

FIRE HEALTH & SAFETY

15. Boiler Failure

Boiler Failure

Where the boiler to the business has failed the hot water will not be able to be replenished and dependent upon the heating system, hotel rooms may not be able to be heated.

You should place a P1 reactive maintenance call to get the boiler repaired.

Occupied rooms must be able to be heated / have hot and cold running water to all services. (Sink, shower / bath and Toilet)

Any temporary room heaters provided must meet the Company Policy requirements:

• No LPG portable heaters • No Open element electric or fan heaters. • Only oil filled electric radiators are permitted

Where this requirement cannot be met then guests need to be Out Booked, you must inform your RBM and Central Reservations to facilitate this.

16. Water Contamination / Failure

Water Contamination

Water Supply Contamination Where the local water supply has been contaminated you will be notified by the local Water Company. They will issue advice. You will need to keep all guests informed of this advice which may be boil any drinking water / do not brush teeth with tap water.

Priorities • Minimise guest inconvenience and adverse hospitality effect • Protect hotel reputation

Procedure • Depending upon the level of contamination you may need to close the hotel and out book guests but you should consult with the Safety assurance team before taking this action • Provide medical assistance/ follow up complaint. (See section 1 – accidents) • Advice guests not to use water in drinks or for other personal use e.g. brushing teeth, washing • Provide pure bottled water • If water is required, ensure it is boiled and decontamination tablets are used • If the problem continues try to secure water from another source • If contamination is confined to the hotel, consider the possibility of guest transfer to another IKL business • If required, put the room out of order on Opera (including the reason why) and notify Central Reservations • Take advise via your RBM if he/she is not available, your RD and inform him/her of the details • Provide situation updates to other guest when required • Do not carry out laundry of shower curtains, valances or cot bedding until you have been advised the water supply is safe again

See section 1. Accident & Incident Reporting

Water Supply Failure

Water Supply Failure Where the Water Supply to the business has failed you cannot operate the hotel Business. The bathroom services (Sink, Shower / Bath and Toilet) will all not work. Guest safety and comfort cannot be maintained. Once the water supply fails you will only have the water left in the storage tank, usually 2 -400 litres. You may be able to maintain guest services until existing guests check out but you must not check anyone in.

Are other local businesses affected or is it just your Business. If it is just the local business then you should place a P1 reactive maintenance call to get the water system repaired.

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Innkeeper’s Lodge

Policies & Procedures Guide