IKL Knowledge

Policies & Procedures

RESERVATIONS

IKL MAB Key Policies and Procedures 2015

5. Booking Matrix

5. Cancellation Matrix

Cancellation Terms

Rate Code

Rate Name

Bookable at Site

Guarantee

Cancellation Policy

Information

Flexible

FLEX / FLEXEB

Y

Credit/Debit Card Credit/Debit Card Credit/Debit Card Credit/Debit Card Credit/Debit Card Credit/Debit Card Non Guaranteed Non Guaranteed

No charges before 1pm on day of arrival. Late cancel incurs charges for first night stay including packages. Reservation is to be released in full

CORXXCB/ CORXXEB LATEROOMS

Y

Refer to Specific Agreements

N - Unless CRO is closed N - Unless CRO is closed N - Unless CRO is closed N - only bookable by CRO N - only bookable by CRO Y - but only with approval from RBM AND Rev Mgr or CRO Mgr

BOOKINGCOM

LASTMINUTE

MAB/MABEB

Collect signed voucher on arrival

COMP / COMPEB

Cancel before 1pm or the comp stay will be forfeited No penalty for late cancellation

HOUSE

The rate can be accessed by retrieving the following company profile - "Onsite House Rate". Rate is to be used in emergencies only where onsite staff need to stay overnight for sleepover DM duties. Cannot be booked more than 7 days in advance Collect Gift Experience Voucher on Arrival. The rate in Opera is NET and should not be disclosed to the customer under any circumstances. An Opera

ACORNECB / ACTCB ETC

Gift Experience Packages

N - only bookable by CRO

Company / Agent GTE

No penalty for cancellation before 1pm on day of arrival. Late cancellation or no show - voucher is forfeited MUST BE CANCELLED IN CRO

IKL MAB Key Policies and Procedures 2015

receipt should NOT be provided on check in

Advance Purchase

ADVP/ADVPEB

Advance Purchase Rate bookable in advance Tactical Promotions typically booked at least 3 days in advance Seasonal tactical promotion, must be booked in advance

Y

Credit/Debit Card Prepay Credit/Debit Card Prepay

Non cancellable or amendable bookings. No refund due in the event of cancellation Non cancellable or amendable bookings. No refund due in the event of cancellation

WINTER/SUMMER/ AUTUMN

Y

3FOR2 / 3FOR2EB

Y

Credit/Debit Card Prepay

Group Terms

GRPCB / GRPEB

Group Bookings (Business or Leisure)

N

See Grp Terms

10% non refundable deposit on booking, balance due 28 days prior to arrival or as agreed. Refer to CRO

Terms are negotiated and may differ slightly from group to group

5

Innkeeper’s Lodge

Policies & Procedures Guide