IKL Knowledge
Policies & Procedures
TEAM
CONTENTS
CONTENTS
1. 2. 3. 4. 5. 6. 7. 8. 9.
Abbreviations
Vision, Values, Priorites & Benefits
Who are IKL?
Job Descriptions
Perfect Guest Experience
IKL Guest Satisfaction Survey Our Hub and On Line Training
Uniform Policy
Social Networking
10. 11. 12. 13.
Forgotten Items
Travel Cots
Family Rooms and Sofa Beds
Lost Property
Innkeeper’s Lodge
Policies & Procedures Guide
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