IKL Knowledge

Policies & Procedures

TEAM

Guest Satisfaction ‘Super 6’ Focus Areas

Your

Your

Score:

Score:

Target

Score: Target

45%

61%

58%

2 - Check In 60%

4 - The Bathroom 46%

53%

6 - The Team

The team were warm and welcoming I was able to check in efficiently

The bathroom was clean The bathroom was well maintained Overall I was satisfied with the shower The team gave me all the info I needed for my stay Overall I was satisfied with the bathroom

The bathroom was adequately stocked

The team were obviousley enjoying their jobs I was satisfied with the hospitality I recieved from the team throughout my stay The team were responsive to my needs

Your

Target Overall satisfied with my stay at this Innkeepers Lodge 1 - Reservation 56% 3 - The Room 48%

5 - Breakfast 51%

(Net Promoter Score)

I will revisit Innkeepers Lodge

IKL: Our super 6. Key focus areas

I am likely to recommend this IKL to a friend or relative

Period & Date:

I found it easy to make my reservation I had all of the info related to my stay prior to arrival The room was clean The room was well maintained My bed was comfortable Overall I was satisfied with my room My pillows were comfortable

Overall I was satisfied with the breakfast The server interaction met my needs

The buffet breakfast was attractively presented and well stocked The buffet breakfast was fresh

13

Innkeeper’s Lodge

Policies & Procedures Guide