IKL Knowledge

Opera Reservations Process Manual

2015

CONTINUED

2.4

Guest Profiles

• • • • • • • •

GO TO PROFILES

Search for the guest profiles

Select the profile with the most up to date information [EDIT]

Select OPTIONS then MERGE

Search again for the second profile [OK]

The Merge Screen below will show. Check the details [MERGE]

Repeat if there are more than two profiles which are clearly the same person

If in doubt – do not merge!

2.5

Making a Company Profile

If you have regular guests from the same company, it is useful to update their bookings with the Company Profile. Take the following steps:

• • •

Search for the Company, and if no record found select NEW

Select Company and OK

Complete the Company Name (full legal name), address, postcode and contact details

TIP: Search for the company using the minimum information e.g. Equalis, but complete the company name in full e.g. Equalis Taxation PLC. Fewer letters in the search box will widen the search.

14

Innkeeper’s Lodge

Opera Process Manual